Join our office-based team

 

Tucan Travel is a global tour operator with regional offices supporting our on-road staff and caring for our customers needs around the world 24 hours a day. You could become part of our award winning international reservations, marketing or operations teams in London, Sydney, Lima or Cusco.

 

Current Vacancies

Adventure Specialist - London

We are looking for an experienced Adventure Specialist that have exceptional customer service skills as well as having a passion for adventure travel for our office based in London.

The role will involve:

● Liaising with travel agents and direct clients daily to actively process and sell our products and services.

● Create itineraries to a range of destinations including Central and South America, Asia, Africa and Europe

● Obtaining flight quotations to offer a complete package service

● Entering the clients information into our reservations system

● Issue option invoices and final documents

● Process client payments

● Answer direct client and travel agent enquiries via email, telephone and face to face

● Actively follow up on all outstanding options by email and telephone

● Representing Tucan Travel at various travel events and trade shows

 

Salary Package Includes:

● Competitive salary

● Holiday and sickness leave entitlement

● Educational travel valued up to £1800 per annum

● Incentive opportunities

 

To be considered for this position you will need to possess:

● A passion for travel

● An ambitious attitude towards furthering your career

● The ability to be successful in a sales environment

● Focus with a strong attention to detail

● Have previously travelled to Latin America, Europe, Africa or Asia

● Have an understanding of the travel industry

● Perfect spoken and written English

● A good understanding of Google Mail and Excel

● Some basic experience with accounting and reconciliation

● A valid UK work permit, ancestry visa or EU passport

● Be a team player with exceptional organisational skills

● Be well presented and punctual

If you believe you have what it takes to be a success in this role please send your CV and a covering letter outlining why you think you would be suitable to Sam Dance at This email address is being protected from spambots. You need JavaScript enabled to view it.. 

 

Europe Tour Operations Manager - London

Tucan Travel is currently looking for a full time Europe Tour Operations Manager to be based in our busy West London Office, reporting to the Head of Operations. 

The role will involve:

● Responsible for the day to day management of Tucan Travel’s Europe tour operations.

●Direct line management of a small team of London based operations staff.

● Line management of all Tour Leaders in region.

●Supplier negotiations, costings control and contracts management.

● Pricing control and authorisation of supplier payments.

● Maintenance and assessment of staff accounts and tour costings.

● Managing annual risk assessment on all tours in regions managed.

● Responsible for scheduling and responding to emergency calls from staff or clients, 24 hours per day on a shared roster basis with regional operations team members.Europe tour season runs from April through November.

●Working with the Sales and Marketing departments to ensure tour information and client documentation is updated for the Europe region.

● Assisting the Customer Service manager in responding to customer feedback or complaint.

● Assisting the Head of Operations with competitor analysis, tour pricing analysis and ongoing product development.

●Assisting other Tucan Travel regions and departments as required.

 

The ideal candidate will have the following qualities:

● EU citizen / UK permanent resident.

● Extensive personal travel experience within Europe..

● Preference given to previous Group Tour Leaders.

●Excellent verbal and written English communication skills.

● Excellent organisational and time management skills.

● Experience of team leadership, preferably in an office based management role.

●Highly computer literate and pick up new software easily.

●Ability to think pragmatically and analytically to assess situations.

●Be flexible and able to make decisions as part of a team.

This role contains a competitive salary package including holiday and sickness leave entitlement and additional educational travel related leave each year.

To apply please send your CV and a covering letter outlining why you believe you are a suitable candidate to This email address is being protected from spambots. You need JavaScript enabled to view it..by 30 December 2019.

Please note that unsuccessful applicants will not be contacted.